Reliance NetConnect Broadband Plus complaint

I have been using Reliance Netconnect Broadband+ wireless service for the last one year with number 9379981329. While there have been no major issues till now, events over the last two days have left me terribly disappointed. Since 6am or so on 15th June 2010, the service has been non functional. When I click connect on Reliance Netconnect window, it says connecting device for a while and then it says “Error 678: Cannot connect to remote device”. This means that there is a problem at the Reliance server end.

I have been following incessantly with Reliance customer care on 08030335555 and with their technical team on 9342512345 but there has been no resolution at all. Everytime I am told that the technical team will call me up and give me a solution within a few hours but I have been waiting and waiting and there has been no response. I was given an assurance that I would be given a call by the technical team on first 15th evening, then 16th morning, then 16th afternoon and 16th evening. But, at no stage was I called … I was only following up all the time and each time there was no solution at all. I was told that there is a server issue and that the engineers are working towards resolving it. I have raised around 10 complaints with their customer care since 1230pm on June 15th, but except promise of escalations, nothing has been done. Till now i.e. 630am on 17th June 2010, my connection is non-functional. I have lost two full days and my problem is nowhere near resolution. I wish to know from the forum:

* What are the legal rights I have in a situation like this because the service provider has faltered in delivery of service for reasons other than force majeure?

* If the service provider has an issue, shouldnt there be any advance warning for customers?

* Can Reliance charge us rentals and other charges for the period for which it has remained non functional

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Tags: Reliance