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Reliance netconnect boradband+ incorrect billing and poor services
I would like to complain about the services of RELIANCE Netconnect Broadband +. i received an in correct bill mentioning the incoorect monthly rental, i asked the reliance team and customer care (ila) to send me the correct bill but they didn’t listen and continiously send me the incorrect bills for 2 months, when i complained again in the month of june to correct the bill, they asked me to first pay the bill for 2 months and de activated the card from 17th june onwards. they (customer care-Ila) asked me to pay the bill (inccorect amount) first then only they’ll correct the bill and only after that they’ll activate my card.
I purchased a relieance netconnect broadband + data card (number – 09379341277 and RSN – RZTCDC900510374) in the month of Feb’10 through “vriti infotech”.
sales representative “Shikha Tyagi or vriti infotech” helped me to select monthly rental plan of rs. 1050 per month which includes a discount of rs. 200/- in monthly rental on per month for 12 months, so the net monthly rental proposed was rs.850.00 per month for next 12 months.
But i received a bill of rs. 1050.00 per month for 2-3 months, which i asked (twice) to correct the bills to the various team of Reliance, who contacted me for the payment. i informed them to correct the bills and they gave me false commitments to correct the bill and activate my card.
my data card in not working since 17th of june, i complained to customer care too but they also deceived me and not helped me at all, they also mis-behaved and were very arrogant (name-ILA).
i have already invested rs. 3500.00 for purchasing the card. I am facing a lot of problem as it is not working and the whole purpose of purchasing is defeated.
Reliance people are very reluctant in this matter. Please help me.
Paritosh Banaglore, Karnataka Email: parit26@gmail.com Contact No.: 9008633773 IP: 59.160.193.34 / July 7, 2010 / 10:19 pmRelated posts:
