Solved Complaints4

46. Complaint against Reliance General Insurance / Medi Assist India TPA

Prashant Moda of Delhi (Email: modapkbl@rediffmail.com), had submitted his mediclaim bill with Medi Assist India, TPA of Reliance General Insurance in June 2009. The claim was not settled till January 2010 when he posted the complaint with ICF and ICF took up the complaint with Reliance/Mediassist. His claim was finally settled on 13-05-2010 for Rs.32.643.

47. Complaint against MakeMyTrip for short-refund – Rs.4,285/-

Mr. Angad Nagpal of Delhi (
Email: angad_21@hotmail.com) had received short payment of refund against the cancellation of Kingfisher Airlines flight booked through MakeMyTrip in the sum of Rs.4,285/-. After not receiving the short paid refund amount even after reminders, Mr. Nagpal posted his complaint with ICF.  ICF took up the matter with MMT and Mr. Nagpal received his balance refund amount on 26-07-2010.


48.  Complaint regarding ICICI Bank credit card settlement:

Mr. Umesh Yawalkar of Pune(info@smrtec.com) had posted a complaint with the Forum in connection with his dispute with ICICI Bank credit card account. He had also complained about false commitment given by ICICI collection agency Ganaraj Services Pune that their representative collected a payment of RS. 15000/- from Mr Yawalkar against settlement of his credit card account and the card account was supposed to be settled for Rs. 45000/- as assured by the Agency. However, nothing as assured by the Agency took place and Mr. Umesh Yawalkar did not get any assistance from ICICI in resolving the issue of settling his credit card dues.  This Forum submitted Mr. Yawalkar’s complaint to ICICI Bank and also advised Mr Yawalkar of the merits of the case.  The issue was finally sorted out to Mr.Yawalkar’s satisfaction after getting some concession in late payment charges and interest component.


49.  Claim against MakeMyTrip / Shiftthoughts Consulting – Rs.5500/-

Mr. Brij Mohan Bhatt of New Delhi (brij.bhatt@maxbupa.com) had done a transaction with Shiftthoughts Consulting on 03-10-2009 to avail an offer through MakeMyTrip.com for the value of Rs.5,513.90. Mr. Bhatt neither received the coupon nor any communication from MMT.  They did not agree to refund the money. Mr Bhatt posted his complaint with the Forum on 04-06-2010 and the Forum took up the same with MMT. After follow-up and further negotiations, MMT refunded the full money back on 20-07-2010.

50.  Refund complaint against MakeMyTrip – Rs.62,589/-


Mr. Xavier Selvaraj of Chennai, Tamilnadu (sales.suryaasys@gmail.com) had booked through MakeMyTrip on 7th for his cousin to Mexico after confirming that no transit visa is required. However, Air France did not allow him to board the flight from Mumbai.  MakeMyTrip had told him to make his own arragements from Mumbai and they said they bear the expenses and fare difference. However, MMT failed to reimburse Mr. Selvaraj and his reminders and phone calls to MMT for four months did not help.  Mr. Selvaraj posted his complaint with ICF on 10-07-2010.  Mr. Selvaraj finally got his reimbursement by 02-08-2010.


51.  Complaint against ICICI Prudential Policy:

Mr. Purushotam Yadav of Rewari, Haryana (Email: purukmr@yahoo.com) had taken a policy on 26-03-2010 by making a deposit of Rs.30,000/- at the insistence of ICICI’s marketing personnel and he was assured mediclaim coverage, bonus commission, cash back and other benefits.  After making the payment he had left for Oman and had tried to contact ICICI with regard to the said policy but did not get any response. Following his return to India, on checking the Policy details he was shocked to find that the features were entirely different to what he was offered. He did not get any of the benefits promised by the marketing people.  Mr. Yadav took up the matter with ICICI Pru but his complaints were ignored. Mr. Yadav posted his complaint with ICF on 01-08-2010. ICF submitted the complaint to ICICI Pru and finally Mr. Yadav got his deposit amount back in the first week of August 2010.

52.  Refund of booking amount from Hyundai showroom – Rs.50,000/-

Mr. Vishal Guptal of Powai, Mumbai (vishal.vgupta@gmail.com) had paid an advance of Rs.50,000/- to A1 Hyundai dealer at Andheri (E), Mumbai against Hyundai i10 Asta 1.2 WS GLS AT on 04-07-2010.  However, even after waiting for 32 days for the delivery, A1 Hyundai failed to get an allotment of the vehicle from Hyundai and kept were making false promises. Mr. Gupta cancelled his booking on 06-08-2010 and asked the refund of booking money.  The dealer delayed paying back the booking money.  Mr. Gupta lodged a complaint with ICF and got the refund on 22-08-2010.

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