Air travel agent refusing to refund cancelled amount

We booked Air Ticket with Air India through travel agent “Nivnand Air Travel” 1 year back. The tickets are then cancelled as our employees not travelled. We have followed up with Air India for the refund and 20 days back they have refunded “Nivnand Air Travels”. Air India has confirmed the same and Nivnand acknowledged it. But Nivnand now says they will not refund the amount and we need to book Air Tickets and adjust the amount. They said we can do anything but they will not refund.

We request you to ensure Nivnand refund the ticket amount worth Rs 40000 /- with the penalty amount of RS 5000 /- for the un necessary delay they made.

If required we will provide the mail communication in this regard. But they orally say that they will not refund and no mail reply is given by them for our repeated attempt.

K Senthil Kumar
Arcot Road, Virugambakkam, Chennai – 600092
Email: senthil]@autosoftindia.co.in
182.65.84.3 / 15/09/2015 / 12:52 pm