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Airtel service not converting post paid number to prepaid

I was trying to convert my post paid mobile number to prepaid since four month but executives at Airtel shop located in patrkarpuram chauraha gomti nagar, ignoring my request and i have been paid my post paid bill without my desire. Please resolve my issue.

Gaurav Pratap Chand
Gomti nagar extension, Lucknow 226010, Uttar Pradesh
Email: gxxxxxxxxd@gmail.com

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