I have purchased a ASUS ZenFone charger worth Rs.545 from Ebay in November, 2015. The product was not working. I have raised a claim for refund for the same. They sent me a coupon worth Rs.625 against my claim with a validity of 6 months.

Then I purchased two MI power banks (10400 mah) worth Rs.680. I redeemed the refund coupon and paid Rs.55 in cash. Again thr same thing happened. Both the power banks were not working. They are hardly giving 5-10 minutes back up. Again I raised a claim for total refund in cash, not in coupon. My claim was approved on 10th December, 2015. And refund was processed on 13th December, 2015 as per Ebay. I got a call from someone from Ebay who said that I will get my refund within 7-8 days in cash.

I haven’t received any amount from eBay till date. So I called them again. Now they are saying that you won’t get cash refund, we have issued a coupon worth Rs.625 and Rs.55 has been credited to your account.

I have not yet received any coupon worth Rs.625 till date. And as per my claim I haved asked them for total refund in cash because I don’t want to buy anything from this site as all the products are damaged. But now they are saying that they won’t give me the money.

This is very ridiculous. They are misleading their customers. I want my money back as this is my hard earned money. Worst online shopping experience ever.

Doyel Sarkar
Ranchi 834008, Jharkhand
Email: dxxxxxxxxxoyelsarkar.sarkar@gmail.com / 26/12/2015 / 3:12 pm

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