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Amazon sending wrong product, not refunding money

I hold an account with amazon.in. i have ordered multiple items and i have ordered for Sony Hdr headphones of red and black colour but it has sent me white colour after i got the delivery. i got an email saying the account is closed. i replied to that email and got reply refund is not possible. why i have to be put down because of you i have ordered for black and white you have sent me white and now refund is not accepted what is this. help me

Narasapur, HYDERABAD 500073, Andhra Pradesh
Email: dinesh.undavalli99]@gmail.com / 13/10/2015 / 9:33 am

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