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Amount deducted thrice but no refund from portal

In the drdo website i applied for a application and fee payment was 100 rupees. I paid once and it said couldn’t process your request something went wrong. Tried three times it was the same. But the amount from the account has been deducted and sms and otp arrived but the site said payment not done. And not generating application number and not able to print my application. It was through paytm gateway. I mailed this problem to ceptam-drdo[@]gov.in. No reply and the amount is not refunded or reverted back

Email: axxxxxxxxxxxx8@gmail.com

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