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Aquaguard water purifier service pending even after 52 days

I registered a service request with the Eureka Forbes customer care when the service light started blinking on 06/10/2018. On 08/10/2018, I received the service acknowledgment message I waited for 6 days and seeing no response,on 12/10/2018, I contacted the customer care executive over phone and I informed them about the seriousness of the situation as the water purifier had completely stopped working by that time and our locality being a coastal area pure drinking water was very scarce. Though I was assured of immediate action, when inaction continued I contacted them again on 22/10. On 24/10 service technician visited and informed me that in addition to replacing the cartridges , the UV lamp was also needed to be replaced and the same same needed to be brought from Chennai or Bangalore offices. I was in constant touch with the technician all these time and the reply was the same ‘spare part not arrived ‘. As no progress is in sight I sent a mail to customercare, the designated recipient to receive complaints.
Instantly I received a reply assuring the speedy redressal of problem and also intimating a new service request ref no 2010071827, may to keep their place tidy by wiping off long out standing issues.
As a follow up action I have been receiving SMS assuring me of immediate resolving my problem and to make it more credible they have disclosed the name and phone number of the technician they have deputed for my job. As all my attempts to contact the said technician on the provided phone number failed, I contacted the service center where he was serving, I am informed that he was no longer in their service. So now I have reached a point where no further progress is in sight. My service request is pending unattended even after 52 days.
I have resorted to this step as a last resort.

Satheesan RK
ALAPPUZHA DISTR 690532, Kerala
Email: rxxxxxxxxxxn@yahoo.com



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