Arbitrary deduction of balance by vodafone

I have been using vodafone for just past 4 months. They deduced my 49rs on6/1/2015. I use 3G tariff. I cited the reason that i downloaded something from a paid website. i never download anything from phone as i use net only for browsing. i was sleeping at the time they are mentioning as time of download.
I called the customer care and they promised me that my balance would be returned in 24 hours. when i called again after 24 hours they denied to return my balance.
I want to sue them, so if anybody has any ezperience about it please do share.

Neetesh Bhargava
14/7, indira vikas colony, north facing, New Delhi 110009
Contact No. 9654947691 / 07/01/2015 / 6:37 pm

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