Axis bank credit card replacement complaint

Myself user of Axis bank credit card. Bank has issue me a credit card in the month of August 2013. Afterwards I have used my credit cards few times only. But it was swapped many times by my family member without my knowledge. After that i have requested bank representative many times to block my card immediately, but they didn’t do so. Upto the month of May 2014, according to bank’s statement we have paid Rs. 100000/- approx and still we have to pay Rs. 96000/- more. So i have requested to bank officers to provide me a statement of swapped transactions in detailed, but they were not ready to provide us any statement. I have sent various mails to bank personnel and follow up with them through phone to settle down the amt and close the issue. As I was planning to move out of Mumbai for my job purpose and before that I wanted to close the issue. Also at that time my wife was not working, as she was facing some health issues. But I have not received proper reply reg this and also they never share me a detailed transactions statement. Afterwards I have suggested to pay minimum amt of Rs. 5000/- in the month of August by bank officer. He also said that after deposition of certain amount, do not pay anything and meantime we will settle the issue. Accordingly, I have paid Rs. 5000/- in August 2014. Further they were demanded more 90000/- as a settlement amount. So I have refused to pay the same. As i have already paid total amt of Rs. 105218/- to axis bank against the swapping transaction amount of Rs. 109000/- approx. Still I have requested to bank officers that, I can pay more 15000 /- to the bank as a settlement amount, as now I’m not in a condition to pay Rs 90000/- and we have not done the transactions for more than 109000/- against which we have already paid Rs. 105000/- and we will pay more 15000/- as a settlement amount. But today morning the recovery team member Sxxx has called me and my wife and using very abusive language with my wife. He has threatened us and told to deposit the amount of Rs. 45000/- by today itself. Further he said that If you will not pay this amount by today itself, then you will receive a court notice. He was not ready to listen anything from us. But this is not the way to talk with any female. My wife has talk with him in a very well mannered and said that im facing a lot of health issues since last year and we are unable to pay this much amt. Aldo according to our transactions we are ready to pay you the maximum amount of Rs 10000- 15000. But he was continues talking with her abusively. So I request you to pls look into the matter and support us.

vikrant salaskar
Raigad, Navi Mumbai 410206, Maharashtra
Email: / 26/01/2016 / 2:23 am

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