I am holding & using the credit card bearing No.4xxxxxxxxxxxxxx9 since several years. Making payment which are due promptly after receipt of credit card statement. But, now a days, I am not receiving the statement correctly & receiving some times after expiry of due date for payment. Same was informed several times to your bank staff.
On previous occasion also, not received the statement but contacted your customer care & made payment. Yesterday, that is on 31-08-2015, I have received a statement demanding a payment of Rs.1172.89/- & to make payment immediately. I am surprised to note that a sum of Rs.500/- towards late payment fee plus Rs.(70+29.29+4.10), totaling R.603.39/- has been included in the bill for no fault of mine.
If, I had received the statement definitely I would have paid the amount in time. Because, of non receipt of statement, there may be a delay which is not attributable on part.
The above point has been clearly explained to your Customer care authority on today the 1st September 2015 & asked to delete late payment fee. Otherwise to cancel my above credit with immediate effect.
Under the above circumstances, I am not liable to pay the late payment fee. You may refer to my previous records & see that I have not delayed payment even on a single occasion. Hence, I request to kindly arrange to delete the late payment charges & send a revised statement immediately. Otherwise, I am not interested in holding your credit card & request you to cancel the credit card with immediate effect.
Today, I am making payment of actual amount of Rs.569.50/- payable by me.
20th Main, BSK 2nd Stage, Bangalore 560070, Karnataka
22.214.171.124 / 01/09/2015 / 7:54 pm