On 10th Sep 2017, I booked an Air India flight from Mumbai to Delhi for my two months old daughter and me.Clearly, as this was the first time travel for my daughter and me, as a mother, I was keen on getting an in-flight bassinet. And found Air India has the provision.To ensure I do not miss out on the bassinet, I did a web check-in and reserved a bassinet.
However, after I boarded the aircraft and enquired about the seat I was informed the aircraft has no bassinet. Despite of the fact, that it was shown during web check-in for the same aircraft. The seat I selected also displayed bassinet safety instructions (picture attached).
Travelling the entire duration with the baby in my arms caused me and my infant lot of physical issues. As the seat did not have room enough to fit the baby, the arm rests hurt the baby on head and toes. I was also not able to feed the baby due to space constrains and had to put the baby to sleep in hunger. This also bothered the co-passengers seated beside. This added to my anxiety and emotional stress and made the entire journey a nightmarish experience The cabin crew and flight superintend could not provide any solution and asked to register a complain.
I need a compensation from Air India for not providing the service promised and thereby all the trouble caused to my little one and me. Sir, could you help me with this?
Anushaktinagar, Mumbai 400094, Maharashtra