Refund from Shoper.in – Rs.3,256/-: Ms. Reena Panchal of Thane, Maharashtra placed order # SHOPER1021 with Shoper.in. She made payment through EBS which was confirmed by email from EBS dt.09-03-2017. The customer however did not receive the product and there was no response from Shoper.in to the customer’s email. Ms. Panchal posted her complaint at ICF on 20-03-2017 and the matter was taken up the parties concerned. After follow-ups, Ms. Panchal got her money back by 01-04-2017.
Reena Panchal, Thane, Maharashtra
Refund from GoIbio – Rs.1,957/- – Mr. Ishaan Jaimini of Ahmedabad 380015, Gujarat had booked 3 flight tickets saperately in the month of may by HDFC Smartbuy website using his credit card. Due to operational reason the flight was cancelled by the airlines itself. They refunded the amount to goibibo immediately in 30 mins and GoIbibo confirmed the customer that he will get refund within 3 hrs to HDFC SMartbuy account. However, even after three weeks and many mails, he did not get his refund. T…
Refund from Big Bazaar – Rs.16,089/-: Mr. Suresh Vishwanathan of Mumbai had purchased some goods from Big Bazaar, Nashik Road for an amount of Rs.16089/-. After purchase, his debit card was used to make the payment. At first instance POS machine did not respond and the card was used on another and the payment was made. However, Mr. Suresh was shocked to find that his account was debited twice for the same amount. He contacted Big Bazaar and SBI but he did not get his money back even after many…
Suresh Vishwanathan, Mumbai
Replacement of Micromax mobile by lalajionline.com:
Mr. Suraj Kakwani of Thane, Maharashtra(Email: suraj_8288(at)hotmail.com) purchased one Micromax mobile from lalajionline.com. The mobile had camera problem and was replaced by Lalaji. However, even the replacement mobile was a defective one. Repeated follow-ups by Mr. Kakwani produced no results and he posted his complaint with ICF on 27.11.2012. The issue was resolved by replacement of the mobile by Lalaji.
Refund from Akbar Travels (Rs.4,880):
Dr Lopamudra Moharana of Rue La De Lauristan, Pondicherry had posted her complaint on 03-12-2013 regarding non-receipt of refund for the flights cancelled by Air India without any information to the passenger. Mrs. Lopamudra had been communicating over email and telephone with Air India and Akbar travels but refund was not forthcoming. ICF took up the matter with Akbar Travels and Dr. Lopamudra finally got her refund on or about 08.12.2012.
Refund from Flipkart – Rs.5,999/-: Mr. Dinga Sailo of Aizawl 796001, Mizoram ordered a mobile handset from Flipkart.com on 6th January 2015 for Rs.5999/-. When the parcel was deliver, he found journals and magazines instead of mobile device. He reported this to Flipkart but no steps were taken to resolve the issue. He posted his complaint with ICF on 24-01-2015 and the matter was taken up with Flipkart. The customer finally got his money back on 30-01-2015.
Mr. Dinga Sailo, Aizawl 796001, Mizoram
Cancellation of ticket by Spicejet – Rs.5,000/-:
Ms. Nidhi Mishra, Kanpur, Uttar Pradesh had bought round-trip ticket on Mangalore-Delhi-Mangalore sector for two passengers. The ticket was later split due to change in one of the passengers. There was no change in Ms. Mishra’s journey date but she was surprised to find her ticket had been postponed to a later date by Spicejet. She was not allowed to board the flight on the scheduled date. She had to incur extra expenses due to the sudden deve…
Spicejet - 11.04.2013
Refund claim against Paramount Airways – Rs.5,954/-:
On 23-06-2009 Mr. Mathews Prabhakaran of Chennai (email@example.com) booked a ticket to Delhi from Chennai thro’ online in Paramount Airways. Paramount airways staff later informed Mr. Prabhakaran on 06.07.09 that the flight scheduled for 12.07.09 was cancelled and the full refund would be credited to his card account. Mr. Prabhakaran did not receive the refund till 26-12-2009. ICF pursued the claim with Paramount Airways and Mr. Prabhaka…
Paramount Airways - 16.01.2010
Complaint against Kotak Mahindra Bank for illegal deduction of money from SB Account – Rs.2,500 :
Mr. Ravi Ranjan Sinha of Gurgaon had posted complaint in the Forum on 23-08-2009 that Kotak Mahindra had changed his SB a/c type with informing him and the bank had started deducting charges for non-maintenance of minimum balance in his account, which he was not subject to. The bank had deducted more than Rs.2500/- in the last three quarters. ICF took up the matter with Kotak Mahindra bank got th…
Ravin Ranjan Sinha, Gurgaon
Refund complaint against MakeMyTrip – Rs.32,444/-:
Rahul Lodha & Deepali Jain of Parsiwada, Maharashtra (Email: rahullodha26(at)gmail.com) had booked from Delhi to Leh (on August 3rd 2010) through Make My Trip (MMT) for August 15th , 2010 by Kighfisher. MakeMyTrip did not provide the ticket and on 09-08-2010 Mr. Lodha found out from Kingfisher that no such flight was schedule for the said date of booking. Mr. Lodha subsequently cancelled the ticket and requested for refund which was not fort…
Makemytrip - 19.08.2010