My billing cycle is from 15-15. I had recently opted for a plan change from my existing plan of 499 to a new one of 349 which was said to be reflected from the next billing cycle. Even after paying my previous dues for rs768, I’m still being charged an additional rs514. The customer care has not heeded to my complaints.Please help in resolving this issue.

Saurav Choudhury
Sholinganallur, Chennai 600119, Tamil Nadu

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