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Broadband and Billing issues with Reliance communication

Reliance Communication is harassing me for Bill Payment. I had raised ticket for technical issue regarding Slow Internet Speed in June’15 , then again in July’15 – Refer Ticket # 235958353. They closed this ticket on 2nd Oct’15 stating my connection was in Safe Custody. If my connection was in Safe Custody mode, then Bill should not be generated. This is as per communication with Customer Care. Multiple calls made and I was put on hold, no solution. No one bothered to help me. Raised Case with higher level team through email. No help. Sent email to Reliance Appellate Team for Maharashtra as well, no help. Reliance Communication is all bothered about their Bill. They are harassing me to pay bill without resolving my issue. I have already submitted ticket to close my connection. Few tickets for last 3 months that were raised with Customer Care – 235958353, 236904241, 237979767, 238717022, 238746819 and many more tickets were raised in June’15 and July’15. I am being asked to pay Rs 2378 – Two months bill. In fact connection was suspended 1 month ago for non payment of bill and ongoing issue.

Ideally they should pay me the cost of the Mi-Fi device which is of no use. I paid Rs 3000 for the first month. All I want is to Close/Terminate this connection without any Bill Payment because the Device didn’t work from June’15. They should return me the amount that I paid for last 4 months without proper internet speed. Please help me with this issue.

Firdose Sofi
Handewadi Road, Hadapsar, Pune 411028, Maharashtra
Email: firdose.sofi]@gmail.com / 22/10/2015 / 8:16 pm


    • RCOMcare on 29/10/2015 at 5:51 pm

    Dear Firdose,

    As per telephonic conversation with our customer service associate , we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

    Reliance Communication

    • Firdose Sofi on 30/10/2015 at 9:20 pm

    Nothing has been addressed. All Reliance Communications is bothered about is their money. All they want from me is to pay Bill for 2 months and then they can close my connection. No one is bothered to help me with my issue. Resolution given is to pay to 2 months and only then they will help me for my issue which is pending from June’15.

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