Broken necklace received from

I had purchased a necklace set through the which was delivered to me on 8th October 2017, but I found it broken and in bad quality. When I went through the return policy form it rejected my application, and whatsoever contact details are given is completely false. Sir what should I do? I am in big loss please do something.
Order number is SP17154537. Tracking number is 1419110031010

Neha Singh
South Karaundiya, Sidhi 486661, Madhya Pradesh

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