Cancelled airfare not refunded by HDFC Smartbuy

I had booked 2 flight tickets booked through HDFC smart buy with smartbuy reference number as 1447417479427097 and 1447417899427142. I got it cancelled almost 15 days ago and the money has been refunded to smart buy from their airline partner goibibo. But I haven’t received the refund for both the orders yet. I have been follwing up with smart buy team, I conacted their customer care but I am not getting any proper response. Everytime I get mail that it will be credited in 5days, 3 days, 7 days etc. but nothing gets processed. Even they are not forwarding my call to refund department or their higher management if I want to talk to them. I would like to escalate the matter to their higher management for holding my money for more than 15 days without any reason. Awaiting for your response.

Deepak Kumar
Chingrighata, Canal South Road, Kolkata 700105, West Bengal
Email: deepak16.scorpion] / 11/12/2015 / 3:07 pm

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