Careless service from First Flight

I sent a courier bearing the consignment no – M991M0594462 on June 13,2016 from Pune to Bhubaneswar. My daughter’s birthday was on June 18,2016 and As per the courier company they told that they will delivere the parcel with 2-3 days. But while I contacted them on June 17, they told that still the parcel is in pune and it is not despatched due to strike. Again the parcel received in BBS from 21st June but still they are not delivering and on inquiry they are telling we cant deliver this as there is strike in First Flight.

My question is if there was strike why did they booked my parcel and made commitment to deliver within 2-3 working days and my daughter did not get her new dress on her birth day. Please suggest who is going to be responsible for that. If there was a strike why did they book the parcel. This is more valuable for me as you cant compare my affection for my daughter with anything.

Ranjit Srichanara
AT- Paikarapur, Cuttack 754027, Odisha
Email: / 23/06/2016 / 11:51 am

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