If you have a grievance, approach the grievance cell of the insurance company first. If you are not happy with their solution, you can escalate the matter to IRDAI. If you are unhappy with your insurance company: >Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for …
Category: Consumer Guide
Consumers can now file telecom complaints in District Consumer Forum
There has been a spate of complaints against telecom companies in the various District Consumer Fora however many consumer complainants had their complaints dismissed as District Consumer Fora invariably takes the stand that consumer disputes involving telecommunication and mobile communications services do not fall under Consumer Protection Act, 1986 due to the Supreme Court ruling …
How to enforce the Consumer Court’s order
Section 25 of Consumer Protection Act, 1986 (as amended by Consumer Protection (Am.) Act 2002) provides for enforcement of orders of the District Forum, the State Commission or the National Commission. As per the section, where an interim order made under this Act is not complied with, the District Forum or the State Commission or …
RBI guidelines for Banks in reporting default status to CIBIL
Credit Information Bureau Limited is India’s first Credit Information Company (CIC) founded in August 2000. CIBIL collects and maintains records of an individual’s payments pertaining to loans and credit cards. ICICI Bank, Bank of India, State Bank of India, Union Bank, Sundaram Finance, Indian Overseas Bank, Standard Chartered Bank, HSBC and Trans Union Internaitonal Inc …
RBI’s Master Circular with regard to locker facility
Where the lockers have remained unoperated for more than three years for medium risk category or one year for a higher risk category, banks should immediately contact the locker-hirer and advise him/her to either operate the locker or surrender it. This exercise should be carried out even if the locker hirer is paying the rent …
A quick guide to Consumer Protection Act, 1986
Consumer Protection Act, 1986 has been enacted by Government of India to protect the interests of the consumers and redress their grievances in a less expensive and less time consuming manner. Here is a quick guide. 1. Who is a consumer? a. A person who buys any goods or avails services for a consideration which …
Best practices for handling your complaints
Taking the right step at right time will ensure effective redressal of your consumer complaints. So here are some important tips to you may keep in mind whenever you face a problem. Please remember these will mostly apply in cases where the warranty service is still in force. 1. As soon as you detect a …
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