Often question arises as to whether hotels and restaurants can charge more than the MRP while serving consumers. There are two landmark judgements in this regard delivered by Delhi High Court – Federation of Hotels and Restaurants Association of India & Ors vs. Union of India & Ors. and Delhi Gymkhana Club Ltd. Vs. Union …
Category: Consumer Guide
Insurance Ombudsman Scheme to deal with consumer complaints
Vide Notification dt.11.11.1998, the Govt. of India has introduced The Insurance Ombudsman scheme to deal with consumer complaints or public grievances with regard to servicing the insurance policies or deficiencies in rendering services by the insurance companies. How to make a complaint: If you are unhappy with your insurance company Approach the Grievance Redressal Officer …
Lok Adalat as an alternate dispute redressal Mechanism
Lok Adalat is a forum where the disputes/cases pending in the court of law or at pre-litigation stage are settled/compromised amicably. The Lok Adalat has been given statutory status under the Legal Services Authorities Act, 1987. Under the said Act, the award made by the Lok Adalats is deemed to be the decree of a …
TRAI’s direction to Service Providers on deactivation of connection due to non-usage
Information Note to the Press (Press Release No.12/2013) Telecom Regulatory Authority of India New Delhi, the 21st February, 2013: Telecom Regulatory Authority of India (TRAI) has today released a Regulation on ‘Deactivation of Cellular Mobile Telephone Connections due to Non-usage’. Telecom Service Providers (TSPs) currently prescribe a condition of deactivation if the mobile connections remain …
Procedure for filing complaints under Consumer Protection Act
The Consumer Forums are the bodies who function like courts in order to settle the consumer disputes. Their composition is so made as to best represent the interests of the consumers, and they have specified jurisdictions. The next question is – what procedure these Forums adopt in order to deal with the consumer disputes. Section …
What is the solution when you are unable to pay your credit card dues?
There may be a situation when you are no more in a position to clear your credit card dues and you are under constant pressure from the banks/recovery agents. Under such circumstance what are the options open for the customer? You can approach the issuing bank for an out-of-court settlement. You have to explain to …
How to claim compensation from IRCTC, Railways?
Claims against Railways can broadly fall under the following categories: 1. Fares 2. Freight, damage to goods, non-delivery of goods, delayed delivery of goods. 3. Death and injury compensation arising from accidents 4. Delay in arrival and departure of trains causing inconvenience to passengers As per the Indian Railways Act 1989 (having Indian Railways Act …
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