Charged for items not delivered in the room

I had booked two rooms-405 and 411 through internet to stay with my family in Amrapali Clarks Inn which is on R.R.Baxi Road, Near Tower Chowk, Deoghar-814112. We checked in on 6/06/2015 (after noon) and checked out on 8th (before noon). We were not asked to check the items kept in the fridge by the hotel staff. However, at the time of checking out on 8th june, the hotel manager asked us to pay a inflated bill of items supplied in the room (though such items were not supplied in the room). The list of items included initial stock in refrigerator which were not asked to be cross checked by us. Also the hotel claimed to replace some items of fridge during room service though we had no idea of anything like this. We were neither told that items in the fridge were chargeable nor informed of quantity of things replaced in fridge in our room during our stay. We had assumed that items kept in the fridge were complimentary and so we had not stressed on cross verification of initial items in fridge. Shockingly, chargeable items also included packaged drinking water @ Rs 90 though we had specifically asked them to supply RO water. We also fully remember that water supplied by them were not in sealed bottles and so there was no question of confusion. We had paid approximately Rs 13 thousand for a pleasant stay in Amrapali Clarks Inn and we could never imagine that we would be asked for Rs 1.5 thousand in that hotel for delivery of fake items . We were charged by bill no. 6396 dt. 8.06.2015

Pragati Pragati
Bahadurpur Housing Colony, Patna-800026, Bihar
Email: raipraganil[ / 01/09/2015 / 4:57 pm

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