Complain regarding services from Radheshyam travels

Last month my family and family friends(total 21 person with 10 children) are booked package in Radheshyam travels and journeys date 21 to 30st May 2018 Delhi-Nainital-Massuri-Haridwar
We below complain against M/S Radheshyam Travels

21 st May 2018
1. First day there is not any arrangement for pickup from Delhi Railway station to Hotel
2. Tour Manager is not present at hotel on first day
3. Hotel Movement at Delhi so dirty there is not arrangement for food/water at 1:00PM

22 nd May 2018
1. As discussed Journey start at 6:00am, our family and children’s are ready but Tour manager and team is ready at 9:00am
2. Kitchen, cooks and helping staff journey in our bus due to afternoon food served ar 3:00 pm and that time temperature is 43*C, children is to tiered.
3. Provided bus is faulty with faulty presser pipe due to 2hrs brake down on Nainital heiway area at 9:00pm, We reached nainital at 11:30pm and food served at 1:00am
4. Due to delay journey start this issue occurred

Also may issue with this travels as per committed
1. Food not served timely any day
2. Food is not of the mark
3. Early morning journey start and some day we reached at after 12:00Pm
4. No bother for services
5. More than 80 thousand spend for this vacation but our value of money is very less and not as per service provided by Radheshyam

In one line this journey we compare with NCC or Army camp type tour. I request you concern official Place take necessary action against this travels agency?

Pritesh Patel
Ahmedabad 380006, Gujarat

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