Complaing against Ola cabs for duplicate payment

This incident happened to me in Hyderabad. I was travelling from Kolkata to Hyderabad. I booked a cab
beforehand but the driver denied the service. Next, I chose to use OLA Share, multiple times my share
request got rejected. Finally I chose to ride Ola Sedan and the request got placed with peak time charges
of 1.4 times and the CRN is 200136720 and the car number is AP28VA0734. Driver name was Abdul Khadeer.

Well, I rode the taxi. When on board, the driver told me that he won’t accept Ola Money. Instead I have to pay cash. At that time of night while onboard, I was no option left other than continue the journey. I asked the driver and he told me that he will talk to Ola and my Ola Money will be refunded. Now, as I had trust on Ola Service, I thought that things will be smooth.

That day I got no call, no SMS or nothing. The next day I posted the same in Ola Facebook Page for enquiry. The team replied me after one day that they had gone through internal check and confirmed that no extra cash was charged.

I called the driver and found that he was using the number I was provided while booking the cab.

So, I lost my INR. 963/-.

Palash Kanti Kundu
Hyderabad 500089, Telangana
Email: / 15/03/2016 / 11:13 am

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