There is a new company known as www.mobilesmart.in, which I came to know from social media. Which is actually providing electronic products on EMI without the credit cards. After studying their content, I registered on their site. On behalf of which they called me to confirm the order and transfer the amount of Rs 1040 which is the first EMI of Mobile model: Samsung NOTE 3 Neo and which is as they said is non-refundable. On behalf of First EMI they send a petty watch as a purpose for Address verification, which I got after 10 days of wait.
After, the watch was received by me, they confirmed me on call that my address was verified and I have to transfer 2nd EMI today itself to get my product dispatched today. I did so , and called them back to confirm the transaction of RS 1574 with reference number. For which they checked on their system and said that they are now forwarding to Dispatch Department, And after the dispatch they will send me the email containing the information about what all other documents are required.
Since then till today, they never bothered to call and inform me about product. Their customer care number is hopeless, it gives long unlimited waiting line . However, I have disconnected after 10min on no response on every call. And I have made more than 10 calls leading to wasting of time and money here too.
I just want them to fulfill their service as promised, for which we have spent lot of time and money.
Its not me alone who have suffered such type of fraud.. there are many others whom I found today. Who’s snapshot are being attached with this complaint. Most of the customer feedbacks they have hidden on facebook.
Address: D-385, Defence colony, Jajmau, Kanpur 208010, Uttar Pradesh
188.8.131.52 / 01/06/2015 / 5:24 pm