I had taken a consumer loan from Bajaj Finserv. While I took the loan I gave all my details as well as a cancelled cheque which mentioned my account no.
After taking the loan every month they sent their agency person to collect the payment and since I am away from pune due to office work, my wife or my parents used to make the payment without any questions. Now on the 1st of August, I suddenly went to take another consumer loan from bajaj and they declined it saying that my credit rating was not good. I was shocked to hear that as I had a good relationship with bajaj and I did not have any other loan or payments outstanding with any other bank. When I asked for clarification i was let known the fact that every month my cheques are bounced so thats the reason I have a bad credit.
I called up the bajaj Customer care people and when I confronted them stating that my account always has balance then why are their ECS not going through they let me know that when the form was filled for the loan their agency people had inserted the wrong account number and hence the reason for the ECS getting bounced. I am really perplexed and annoyed because every month they are collecting cash but they dont have the civility to let the customer know so that he can give a second cheque even though its not his fault. And now they are asking me for 1400 bounce charges as well as the last EMI Repayment. I have categorically stated that until and unless I have a written apology letter stating that it was a mistake on their part I am not willing to make the payment. Also the most important thing is that because of this error on their part they have just hit my Cibil Rating/Score every month because of which I will be unable to get any future loans. i am really depressed in the way Bajaj has handled the situation and I want compensation and apology regarding the harm and injustice they have caused to me.
I have also complained regarding this to the consumer forum and also will take legal action in case I dont have proper answers and documents stating that Bajaj Finserv lending is liable for the root cause of this issue and the same letter has to be sent to the Cibil department so that my credit scores can be altered and refreshed.
Tingrenagar, Pune 411032, MAHARASHTRA
Contact No.: 8007999853
IP: 126.96.36.199 / August 6, 2012 / 12:31 pm