I am extremely fedup of calling cleartrip for rescheduling my return flight which is rescheduable but on the other end they are redirecting me to talk to jetkonnect customer executives(If i have booked through cleartrip then what will jetkonnect executives will do as according to them i should have booked on their official site site rather than cleartrip. But I am getting different excuses each time I call cleartrip. Some of them are:-

1) Firstly, when I called Cleartrip customer care, their executives told that no jetairways flights are available between 3 dec- 14 dec. But afterwards I checked on cleartrip site and called them again to tell that seats are available but the were already ready with an excuse and told me I need to book and check in jetkonnect only and not in jetairways(though jetkonnect and jetairways are same)

2) when I searched for jetkonnect flight on their site and called them again then they told me that flight number to be rescheduled should also be same. For example : according to cleartrip if I have booked jetkonnect-S2-4608 I can be reschedule in same airline number i.e jetkonnect-S2-4608 and not jetkonnect-9W2793. After my conversation with their executive they redirected me to talk to jetkonnect/jetairways executive and on talking to jetkonnect executive they direclty told me that they are unable to assist me as I didn/t book ticket through their official site and only cleartrip is responsible for any changes.

3) Thirdly,when again I called cleartrip to requset for rescheduling; their executive once again told that we can reschedule only in same airlines and for the requseted date i.e 3dec- 14 dec tickets are not available in jetkonnect. But I pleaded him saying that ticket is available and asked him to wait so that I can provide him with exact flight number details; He rudely denied saying that other customers are also waiting ,I again asked him to wait but without saying anything he just cut the call (eventhough I waited for him when he was gathering information regarding my request)


Ishita Agarwal
c4 block, second floor, manyata tech park, nagawara signal, raechanahalli, bangalore 560045, karnatka
Email: ishitaagarwal.march[@]gmail.com / 06/10/2014 / 6:30 pm

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