I made a booking for Ace Residency Hotel in Mumbai from 7th till 9th July 2015 using Cleartrip.com. Now when i reached Hotel and showed the confirmation receipt, i was told they have not confirmed to the Cleartrip and your booking is not done. I dont know why cleartrip confirmed this when this was not confirmed by the hotel itself. Also I was told that Hotel did not receive any payment from the ClearTrip.
I called CleartTrip many times, but every time i got the same reply that they are checking with the hotel. Finally i had to pay the whole amount 3600 INR while leaving hotel.
After that i am just following up for the refund, and i get same reply, they are checking with the concerned department. ClearTrip Booking ID: 1507067528
Shrinath Kripa Bldg, Hadapsar, Pune 411028, Maharashtra
18.104.22.168 / 21/07/2015 / 9:46 am