Complaint against DTDC regarding non-delivery

DTDC, when talking to vasai east office .. they are saying it,s in interior, but in tracking it is shown that home is locked, which never happens according to recipient, I am following up for more than 5 days, they are not even providing the address where the package is.
Due to their negligence I suffered a huge loss, last time I did express delivery number is V48837467, It didn,t reach to the recipient for 5 days though it was committed to be delivered in a day, a huge loss of my products and courier charges, and when the package was returned whole box and product was in broken condition. I want to sue them for my losses and mental harassment, because even after lots of follow up they don,t do anything. Courier number M69186312

vasai east, Thane 401209, Maharashtra

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