Complaint against Ebay regarding refund

I made a online purchased a apple i phone 5s on e bay india and after receiving the phone i see a crack on the screen glass and i have informed the ebay customer care regarding this and a claim id was raised for the same. when they have asked for images i have uploaded the images and the resolution given was i need to sent the phone back to the given adress by e bay and on January 16th. i have shipped the item back to the given adress by e bay and now they say that they have closed the case since the iteam is not shipped back and after repeated mails sent by me to e bay they responded to me that i have to check with seller and they are closing the case. i was been cheated for both with money and by product and when i first raised the claim i got a call from e bay department that seller is not responding so the amount of money for re shippment and phone cost would be refunded back to my account in 7 to 10 working days from the date of iteam deliverd after re shippment.

Prudhvi Reddy Yerra
Hyderabad, Telangana 500079 India
Email: / 19/02/2016 / 2:34 pm

1 comment for “Complaint against Ebay regarding refund

  1. Ebay India
    23/02/2016 at 5:06 pm

    Dear prudhvi_ry,

    Kindly share your Paisapay Id or registered email id with us so that we can assist you further.

    Team Ebay!

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