I suffered from the poor and negligent service provided by the Gangotri Packers & Movers, Barrier No:6, Opp:Hanuman Mandir, B.H.E.L Road, Bahadrabad-249402, Haridwar, Uttarakhand. As per the assurance for the safety and proper handling of goods given by Gangotri Packers & Movers, Haridwar I gave them the assignment to shift my household articles(18 items) from Pujar Gaon, Devprayag to my Kolkata address. As per the contract I had to pay Rs.20,000 out of which they collected Rs.14,000 in advance(in two installments).
On the 23rd December,2016 they packed and collected the items from there(I was present there at that time)and the goods were delivered on 31st December,2016 to my Kolkata address. Two young boys delivered the goods and I paid them the remaining amount i.e.Rs.6000+Rs100(bakshish). After that we got shattered while checking the items. One Blue Color suitcase was there and the lock of the suitcase was broken and Five valuable sarees(costing Rs.12,000-14,000 each) were stolen. Those sarees were the Marriage sarees of my wife and a great sentiment is attached with those sarees.Along with those sarees one valuable photo album was also missing. One camera was there inside the suitcase but it was totally damaged by them.Other bags were also opened and some precious glass utensils were totally broken. After observing this incident my wife who is expecting right now got sick and I had to consult the doctor also. Immediately I contacted the concerned person of Gangotri Packers & Movers at Haridwar(whose contact numbers are given) but he tried to avoid it. After two/three times of telephonic conversation the person told me to look out for the person who stole it on the way or anything like that. He is now denying the promise of safety and security of the products done by him earlier.
Now it is my humble request to the honorable Consumer Forum to take the necessary steps to compensate our loss(both financial and mental).The copy of the item list sent by them is attached herewith for your review and consideration.
Kolkata 700077, West Bengal
22.214.171.124 / 04/01/2017 / 11:06 pm