Complaint against Hathway broadband service

Ever since the onset of this connection, I have been facing inconvenience. Their Sales representative, goes by the name of Txxxxt Axxxxxi assured me that the connection would be installed within 24 hours of making the payment, however the same was delayed by 5 days. Moreover, the connection keeps on dropping every now and then.

Furthermore, the Customer Service doesn’t even entertain a complaint. They register a complaint and close it immediately. They have no been of any help.

I pay for a connection of 150 mbps and I have never received a speed more than 40 mbps.

Moreover, my internet has not been operational for the past 8 to 10 days and even after multiple complaints, nothing seems to be done. It’s like talking to a wall. To make it worse, their Nodal officer’s information updated on the website is false. The number is always switched off or incorrect and there is no way to reach the higher escalation team.

This, after trying everything, I am filing a complain in the India Consumer Forum for the harassment I’ve faced and the loss I’ve incurred because of their pathetic services. My hathway account number is 1164359982.

Udit Tandon
Malviya Nagar, New Delhi 110017

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