Purchased a pack of three formalwear sweaters for men-Eprilla 38. Order number was 985663353 on 24th Jan 2016.
On receive of sweater packs found one red colour sweater ok as per specification but other two sweaters (blue and black colour) had problems. There was no grip at ankle and wrist. Complaint the same to HS18 by email.
After arguments for several times with HS18 customer care they finally agreed to arrange reverse pick the faulty sweater packs. I sent back all the three sweaters. On 18th Feb they sent me the replacement sweaters pack.

This time I found two sweaters( back and blue) are as per specification but red colour sweater has same defect as was last time in blue and black sweaters.

I again contacted HS18 customer care team. They mentioned that this time they can’t arrange the reverse pickup and I have to send the complete three sweaters pack back to them by myself. For courier charge they can maximum give me Rs. 99. I told them my courier agency is asking for Rs. 600 for pickup from home,as courier charge, because the pack is big and heavy. Neither HS18 is agree to arrange pickup nor they are agree to pay full reimbursement of courier charges.

My complaint is that in their continuous 24 hour show they never inform to customer about the refund policy. This is against the consumer right to know the complete detail of product and services he will get from HS18. Also if the customer has to arrange to send the faulty products to HS18 by themselves, what is the meaning of HS18 tag line” Ghar bethe shopping karo”.

When I discussed the same with my friends and relatives, they also faced the same problem. Just not to enter into complexity of sending back the faulty product by courier and then follow up, they accepted the faulty product. HS18 is taking advantage of this refund policy. All this took lot of my time and mental harassment.

Anil Gupta
Bhiwadi 301019, Rajasthan
Email: axxxxxxxa@rediffmail.com / 05/04/2016 / 10:18 am

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