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Complaint against ICI Dulux Weathershield Max

I have used hundreds of litres of Dulux Weathershield Max on the exterior walls of my 12500 sq.ft. multi-storey house because I heard a lot about their crack-proof technology but all in vain. All walls painted with Dulux weathershield max about 4 months back are filled with peculiar cracks and house exterior is looking very bad. I am highly dissatisfied with Dulux’s product and services. Since June 2015, I have been following Dulux customer care via customercare.india@akzonobel.com, they once replied that they would send a technician to visit my affected site but the technician neither contacted me and nor appeared.

Post that I have sent enough reminders but Dulux customer care is not responding me back. See attached e-mail correspondence. Kindly help me in dealing with Dulux team and do the needful. Thanks.

Arun Kumar Dubey
D-27, Block-D, Sec-51, Noida, Distt. G.B. Nagar, Noida 201303, Uttar Pradesh
Email: love.dubey]@gmail.com / 05/10/2015 / 10:49 am

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