Complaint against regarding non-delivery

This is in regards with my Order No : 100106283 which wass deleivery of cake to Lucknow on midnight 9th Nov 2015. The order was placed on date :3rd Nov,2015 . On the same day realised that the deleivery date was meant to be 8th Nov, 2015. I talked with the customer care number an they said that the order will be shifted to 8th Nov, 2015 if I send the mail to them on given mail-id. I did the same and send the mail regarding the date change. I waited from them to deleiver the cake on 8th Midnight but it was not received. Thus I asked to cancel the order and send the mail. I called them on 9th Morning and they said that the order will be canceled and refund would be done. I waited for their reply but after a long time i got the reply that they would issue a coupon code to buy another item from their sire but will not refund my money. So i was annoyed by this action and mailed them again to make my refund as I would not accept the coupon code. Since then till today i have not got any replies from their site and i am tired of waiting for their response.

Neha Gupta
New Town, Kolkata 700156, West Bengal
Email: neha.1671992] / 04/12/2015 / 9:37 pm

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