Complaint against Mobikwik for unauthorised deduction

On 19 May 2016 morning , I was having around Rs.4650 on my mobikwik app wallet balance. In the evening when I checked and found that wallet balance was deducted by Rs. 4000 and transfered to a person named vxxxxk dxxxxxxt whom I don’t know. I have not choosen transfer option. On communicating with customer c. There after Rs.20 was also deducted and recharged to unknown numbers. On my complain they jave given me unjustified answers with much time delay. The Mobikwik company is practicing unfair malpracticing. Please find the attachments for your referrence. Please help me to get my money back.

Javaddi Vinaya Achary
Dist: Darjeeling, Kurseong 734203, West Bengal
Email: / 01/06/2016 / 10:41 pm

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