Complaint against Monginis for delivering wrong product

Order No : WEB : 151398 was placed on 19th Sep, 2014 via Monginis website. The product was Roses & orchids in a basket, to be delivered on 21st September in Allahabad. However, the product that got delivered was only roses, that too without a basket (attached the photo of delivered product for reference).

When I rasied this concern with customer feedback folks, someone named Saifuddin Balsara got in touch with me. When I explained the situation, he apologized for the goof up and ensured better service in future. However, I requested him to get the correct item delivered.

Ankita Gupta
Mirchandani Palms, Pimple Saudagar, Pune 411017, Maharashtra
Email: dreamy.eyezz[@] / 05/11/2014 / 12:54 pm

1 comment

    • janakraj oza on 02/09/2015 at 11:16 am

    Happy with the service I have contacted the customer guy the same guy mentioned above the delivery got was in time and the cake was yummy and fresh.

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