Complaint against Phoenix Courier for non-delivery

I sent a courier through Phoenix Couriers – Mr Axxxh Sxxxxh – 16 Rukmini Niwas, Opp Teligali, Andheri East, Mumbai 400069 on 25/03/15 Parcel no. 199056 of 21kg Receipt attached no 113472. The courier was supposed to be delivered from Mumbai – London and we were committed that it will take 3/4 working days. Its 30/05/15 today but the parcel is still not delivered. I have been in constant touch with Mr Axxxh Sxxxxh but of no use. He has been telling us that the entire consignment of the courier has been stuck at customs. When we sent our parcel, the courier person himself came home and checked everything and took the parcel items to be delivered. So I don’t believe him as to what is real cause of parcel still not delivered. We are residents in India and have been in London to help our Daughter in law with her first pregnanacy. We had all our important pregnancy related stuff, gifts for our children, our clothes which we would had wore in London. We had ordered the courier to be delivered before we reach London so we have everything in place before our arrival in London. But even after 2 months of constant follow up, we are not sure if the courier will be delivered. We had to buy all the stuff in London in Sterling pounds currency which was of course so expensive than India.

It is really upsetting and stressful for us to wait every day for the parcel and follow up with the courier person everyday when we have come to enjoy and relax and spent good with our family. We also emailed twice a formal complaint letter to Phoenix to sort the issue ( letters attached ) but it has not made any difference with formally complaining twice with them. All we are getting is false commitments since last 2 months. The amount we have paid for courier Rs 5,000 INR, Contents in the box worth Rs 45,000 INR, the value of stress we have been going though cannot be valued but we are now asking for a minimum compensation of Rs 15,000 INR which we are considering to raise if the issue does not sort by 15/06/2015. So, in total we would like to claim Rs 65,000 INR from Phoenix courier. I would really request you to please advice us how should we should sort the issue. Attachments : Receipt from Phoenix courier. I cannot attach more attachements but if you require copy of formal email letter which I have sent to Phoenix couriers please send me an email address and I can attach them to you. Looking forward for a promt reply from your end.

Mahendra Vakharia
D 704 Kandivli, Mumbai 400067, Maharashtra
Email: / 30/05/2015 / 6:46 pm

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