I have purchase two ceramic mugs from Shopclues (Clues Network Private Limited, B/1, Pragathi Chambers, 15 Dutt Vihar Society, Jetalpur Road, Vadodara-390007) for Rs. 220/- vide Order # 39680233 dated 28 Feb 2015 through online. I received the items in broken condition. I have asked for replacement. They asked for the photos for the items, which I have sent. But they keep on saying they have not received the photos. But their website clearly shows the photos on their return request column (photo attached). Today they are saying, as they have not received any response from me, they are closing the complaint. They have mentioned in their website for the product as 100% guarantee. As they were not responding I have asked for the refund. Kindly look into the matter and give a ruling.

B INU S. NAIR
TC#14/1936(3), KVRA#174, Ayyankali Road, Kannanmoola, Thiruvananthapuram – 695011, Kerala
Email: snairbinu@gmail.com
116.68.81.189 / 21/03/2015 / 9:27 pm



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