Complaint against shopclues for defective nokia phone

I have ordered the Nokia 3310 and it’s delivered to me on 23 oct open the box I found the timer of call duration shows some hours running and the ringtone when I played it seems as I’d there a some problem’s not as much seems that’s it’s a used handset and I at that day complain to return the handset and refund the amount..but the customer care replied to click and send the picks of the handset..I did..and then use some nonsence they said the handset seems to be ok by seeing the pics..and we are not able to it picked..Sir this is against the customer satisfaction and they tried to be over smart by giving the false information. Plz help me this and refund my money back
My order Id is in the file attached to it

Ramandeep Singh
Sunam 148028, Punjab

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