Complaint against Snapdeal for refund for returned product

I purchase HTC desire 820s dual sim from SnapDeal on 9th June 2015. After a two days of uses it was dead totally on 12th June 2015. I returned it back and order for the replacement again. On 25th June 2015 got my new cellphone. After two day i noticed that the cellphone doesn’t have that configuration (HTC sense UI 6) which was mentioned on snapdeal web page. Firstly they didn’t accept to return it back. But, after giving them evidence related to that cellphone got from HTC customer care and their website I manage to return it and request for the refund.

In the process of refund snapdeal is doing blunders from the first dat. they transfer my money to some one other account 2 times and still not sending my money back. I am continuously mailing them and getting response bogusly.
From the very first day they are only making mistakes again and again. I am calling them every day but no resolution form their side. If you want i can forward you all the e-mail communication done between us. Form 29th June 2015 i am waiting for refund (Rs. 18574) against my order.

Yau are my last hope. Please help me for this.
here is the details:
1. complain No. – 03941386
2. Order No – 6678525366
3. Mode of Payment – Cash on Delivery

Santosh Pandey
Subhash Nagar BHEL, Jhansi 284120
State: Uttar Pradesh
Email: pandeysk_13[ / 17/08/2015 / 7:01 pm

2 comments for “Complaint against Snapdeal for refund for returned product

  1. Snapdeal
    20/08/2015 at 1:39 pm

    Dear SANTOSH_PA15,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at and kindly mention your order ID in your subject line.

    Thank You for your cooperation.

    Snapdeal Online Team

  2. Snapdeal
    23/09/2015 at 4:24 pm

    Dear SANTOSH_PA15,

    Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at

    Team Snapdeal

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