Complaint against snapdeal for refund

I return an item on 14 th feb but not received my money yet. I am very disappointment from snapdeal. I am calling to snapdeal c care daily but not response from there. when i call c care he give me reference no but not any revert call from there. my refernce no 19902774, 20003307. On 20th feb he call me any he want to me bank statement then i was send bank statement same day but not any response from there. i am spent 400 Rs to call c care.i am very harrash from this.

Krishna kant gupta
Kharagpur 721301, West Bengal
Email: gxxxxxxxxx1@gmail.com
115.250.203.111 / 02/03/2016 / 8:45 am

19 comments for “Complaint against snapdeal for refund

  1. Snapdeal
    03/03/2016 at 10:24 am

    Dear Krishna,

    Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal

  2. Snapdeal
    04/03/2016 at 12:25 pm

    Dear Krishna(krishna_kg),

    We wish to inform you that your refund has been initiated from our end.

    Regards,
    Team Snapdeal

  3. Aditya Singla
    21/05/2016 at 9:31 pm

    dear snapdeal i am aditya i had booked a power bank and that i had send back to you now replacement has not be done till yet

  4. Snapdeal
    23/05/2016 at 2:30 pm

    Dear Aditya Singla,

    Thanks for reaching out to us. Kindly share your order id or complaint number with us at writetous@snapdeal.com so that our team may assist with your concern.

    Regards,
    Team Snapdeal

  5. SUJIT KUMAR RAY
    06/07/2016 at 11:18 am

    Order ID: 13505462567 (3 Items) DETAILS
    Placed on 29 May, 2016

    Me Sujit Kumar Ray phone no. 7602339581 , burdwan west bengal 713101 , got broken item and informed to blue dart as well as snapdeal authority they committed to refund my amount and pickup the item . when to be the incident to be happening and I get get back my money and you will pickup the item from home as per rules and regulation on cash on delivery system and I trusted your commitment over phone call at least 3 times with 15 minutes communication per call. what’s the consequences let me know

  6. Snapdeal
    07/07/2016 at 12:27 pm

    Dear SUJIT KUMAR RAY,

    Thanks for sharing your concern with us. Please be assured that we are working on your problem and will get in touch with you regarding this.

    Regards,
    Team Snapdeal

  7. M S ANSARI
    26/08/2016 at 7:43 pm

    I had ordered a dish tv connection to snap deal on 13 august 2016 for an amount 1190 order no 14659667731 the amount has been collected by the rep of vulcan courier jalandhar on 16 august 2016 for delievering invoice only but the item has not been delievered till date. i tried many time to customer care many times but hardly once i could make contact. No satifactorily reply.dish tv tells to contact snap deal. I tried to cancell the order which also could not take place. I have purchased dish tv connection from market i dont know how to get money back.should i knock the door of consumer court
    M S ANSARI 07070135643

  8. Snapdeal
    29/08/2016 at 11:55 am

    Dear M S ANSARI,

    We understand the plight. We will get the issue checked and update you at the earliest.

    Regards,
    Team Snapdeal

  9. sivam kumar
    05/10/2016 at 4:42 pm

    Sir / madam
    Pls provide update regarding my refund
    Order no -18938080967
    M not get any contact from ur team even after 12 days of cancellation
    Register mobile no 7353121305

    Another complaint is
    My order – 15347670101 is returning back acording to couerior tracking system
    Without reaching its destination
    Pls provide update and what u r going take action…

  10. Fazil
    10/10/2016 at 11:58 pm

    Hi,

    Regarding Order ID:15104882259

    Its be almost 12 days since product is picked up from my Place. I have courier receipt as a proof.

    Now snapdeal is not ready to process my refund saying my account is blocked. Their representative says they will keep the product which I have returned and also the money. I asked representative to give me this in writing but they have not given me that yet.

    I believe next step should be to take help of customer grievances? Please guide me.

    Thank You

  11. SADANANDA DAS
    20/10/2016 at 10:25 am

    My order id is 15868619996.a casio wrist watch .when I order it shows a seller with sd fulfiled.But after 7 days an alert send to me that primary seller is not available to order this a new seller sighned to deliver..with delay delivery date. why this was happend? ? Why you get the order if it was not available?? And the product from New seller is not SD fullfilled..So what is the quality assurances of the product ?? …I think it was wrong with me.

  12. Meljo
    22/10/2016 at 1:41 pm

    refund not initiated yet. my account is blocked without any reason. would like to complain against an employee for rude behaviour

    ORDER ID: 15855508140 & 15752213143

  13. AJAY
    23/10/2016 at 8:12 am

    I ordered hillson safety shoes on 21 september , 2016 and i received shoes on 25 september and i returned the product on 26 spetember . but it is more than 25 days but i did not get my refund.i already given my bank details to snapdeal but every time i contact customer care they told it takes 4 working days. give me my refund.
    my order id is 15287260699.

  14. JEEVILA LAKSHMI
    27/10/2016 at 1:35 am

    I Return the item Oct 19-2016 not received my money yet.i very disappointment snapdeal.i am calling at snapdeal customer care number but my call was not connected.
    my order id 15583074728

    I AM SPENT RS 350 for snapdeal customer care call.my time lost my money lost but no use….

  15. CHITRA
    27/10/2016 at 8:29 pm

    I purchased samsung j7 mobile on 21th oct 2016.mobile packaged seal already broken and mobile does’t switch on.so i request to replacement request.but no response coming till date.so i very very disappointment this purchase.and i called many times our customer care number but my call was not connected.my time and my money lost no use.pls pick my product and refund my amount

  16. CHITRA
    27/10/2016 at 8:31 pm

    my order id : 15965078400

  17. g.vijayamurugan
    04/11/2016 at 4:18 pm

    dear sir,
    i have order lava kkt jumbo 2 black red color mobile date on 08-10-2016 order id:15775787081 “snapdeal online shopping”, i have received mobile on 24-8-2016, the mobile have issue of sound, ringer sound is low , so i decided to return the product, but return option is not work, its shows some message” your return order is not completed pls contact customer care 9212692126″ i am contact to this number but no one customer care executive pick my call, the customer care exective pick my call on 26-10-2016, i told my complaint about this mobile , the executive reply to my complaint , please send your bank details on “help@snapdeal.com” i surly refund your amount Rs:1599. but today told electronic goods not refundable, snapdeal arrange a service engineer , service engineer check my product on 03-11-2016 they give a report about this mobile sound is normal for this model. iam not satisfied with the product so i want refund my amount.

  18. Mayur Raut
    18/01/2017 at 9:28 am

    This is mayur.I have ordered shoe from snapdeal,order wasnotget placed but amount got deducted from my bank account called snapdeal even wrote mailsto snapdeal but i did not get any response.

  19. Ritesh Ganguly
    19/01/2017 at 2:53 pm

    Dear snapdeal

    I ordered fastrack M118BK1 dated on 06/01/2017.order no is 17733780254.I received the product dated on 10/01/2017.I see there are
    no sunglass in the box the product is missing . I am very valuable
    customer of your company. I can’t understand why you people not believe
    that I had not received any product whichever I have ordered. I have
    received empty box. As soon as possible i have refund the money at any cost otherwise i go to national consumer forum and complain against your company under section 9.

    Regards
    Ritesh Ganguly

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