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Complaint against Sony for Xperia Z repairs

I had given my Sony Xperia Z Hand set for repair at Ranchi Jharkhand; Job no 116061703256; Mobile screen broke accidently and needed simple repair. The service centre told spare is not available and the handset is old so exchange your hand set by paying minimum 27000 less/- 20% and take new set.

Instead of repairing(@ 2000/- approx) they are giving me abnormal offer( to spent another 27000/-). My plea is the same new hand set was given to me by sony service centre just 2 months back, that time the company people didn’t tell me that they are giving me obsolete hand set nor they informed me that there is no after sales service for the set.

Today the Customer care lady available on 18001037799 at 4:06 pm told that she cannot help, I requested the call to be transferred to any senior person. Then I spoke to Mr Kanahiya. he also seems to be helpless.

Who is going to pay Rs 27000/ minimum against repair of 2 month handset worth 13,500./-

Please help.

Satyajeet Kumar
Argora, Ranchi 834002, Jharkhand
Email: oxxxxxxxxxxt@rediffmail.com / 28/12/2016 / 5:22 pm

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