I just want to share a fraud done by SyberPlace E Solutions Pvt Ltd customer care executive and his one more partner who told his name as Axxxxj of Rs. 26,428/- by saying verification locking amount.
I have place an order of Micromax Yu Yuphoria phone on 9th Feb 2016 and perform payment through Credit Card. They had mentioned they will deliver in 7-13 days.
I pass a query Email to Axxxj Gxxxxxg(VP) on 23rd feb 2016 than very next day he cced Care@syberplace.com in that mail to take care my query.
On 25 Feb 2016 Axxxxj said product got out of stock and they will refund my money and told me to send account details than i pass them my HDFC bank details.
Next day i asked for update and he didn’t reply me.
Then i got a call from him and he said we were unable to process refund if you have any other bank we can made it on that account.
Than I told i have ICICI bank account then he told we are unable to add beneficiary from our end so you have to add our company account as a payee.
They asked to generate 3 request of Rs.7143.36/- as verification locking amount.
And guide me to perform the same and in last he said my refund request got declined so again i have to perform same request of Rs. 4999.60/-.
All these thing happen on date 29 feb 2016 in between 1:30 PM to 3:30 PM.
At 3:30 PM he said i am processing your refund request into your account and keep me on hold after 10 min hold he said transaction got declined. i’ll issue a check of total amount than i told please mail me check photo but he didn’t.
Next day I call him he told i hope you got an email from email@example.com, he was asking for Rs. 9999.83/- more.
I didn’t do that and pass this info to comapnies CEO(Uxxxxh Gxxxxxl) and he was making excuse like this is not out account while the beneficiary name is same Syberplace E Solutions Pvt Ltd as well i forwarded him email from firstname.lastname@example.org but he continued to make base less excuses and refused to refund my money.
I have all proofs with me that will clarify all the things. I’ll really appreciate if you could take legal action against these fraud team.
Gurgaon 122001, Haryana
126.96.36.199 / 04/03/2016 / 3:10 am