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Complaint against Tikona for equipment charges

I had terminated my Tikona broadband account(1106201031). As a final act, i had to surrender the tikona equipments installed at my home. Inspite of mailing the customer care numerous times and also calling the person, they have not come to pick up the equipment and now they are charging me Rs.1500 as penalty. I have all the mail evidences and complain reference numbers for this.

After getting the mail of 26th Feb to return the equipment, i had mailed the tikona customer care on 3rd (online complaint no: 1-339715660) and 6th march(Online complaint no: 1-3401023756) that i have called the person and he has not come to collect the equipment.

Now they are telling that i have to pay the penalty or else they will take legal actions. Please help.

Debadittya Das
26/6, Abhoy Vidya Lanker road, Kolkata-700060, West bengal
Email: debadittya@gmail.com
Contact No. 8697159460
95.172.74.67 / 19/03/2015 / 4:48 pm



2 comments

    • Tikona Care on 03/04/2015 at 3:54 pm

    Dear Debadittyta,

    Greetings from Tikona,

    Please be assured that your concern listed Mar 19, 2015 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care

    • Tikona Care on 24/04/2015 at 3:48 pm

    Dear Mr. Das,

    Greetings from Tikona,

    With regards to your concern, we confirm that your Tikona Service has been terminated.

    Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

    For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

    Regards,
    Tikona Care

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