I have really fade up with Tikona broadband services and going to file a complain with help of your service.
I have disconnected Tikona Broadband long back ( in the month of August 2013) and I didn’t have any dues left in the account # 1105040669. Actually at the time of joining I paid 1250 Rs and I was informed by the sells guy and as well as by the customer care that the last month’s billing is already included so I don’t need to pay the last month’s billing when I would requested to terminate the service. So I did have 602 Rs due for the last month which I didn’t pay because of that. I requested to terminate the connection on 12th August much before the billing date. And it was terminated by then.
On 29th September I got a call from 09212467630. It was a lady who first told me that she was a Lawyer and practice in Saket court in Delhi. She told me that Tikona has filed a complain against me for not paying the last month bill amount and she is going to court to file the case against me. I was shocked. How come Tikona can file a case for no payment of merely 602 Rs? I asked her, but she was in a hurry and said immediate I need to pay and forward the transaction number to her so that she can have the proof and can close the case, other wise I need to go to Delhi for the court hearing and may be I need to pay the penalty, that will be set by Tikona and the Judge. I was speechless, never been in such a situation so Immediately paid the money “601.81” Rs online and forwarded the transaction number and gateway id etc. in her number.
Later on that day I contacted the customer care and I was shocked that I didn’t have any dues, but on asking that “Why I got a call from somebody, who consider me as defaulter”, the customer care rep was clueless and said that the money will be refunded within 15 working days. I repeatedly asked them why I got such a pesky call from tikona, she even knows my customer ID and amount due the representative said, please don’t take this seriously she won’t call you again.
What a response!!!
And most amazingly what a way for Tikona to harras it’s customer. I was in tikona since may 2011 and it was a horrible experience. However till today I have not received the money. Every time I called I get a response that the
1. fns team/ or some team is not issuing the amount refunded.
2. back end server people are not responsible for the delay.
3. etc etc.
They give excuses but never do the correct things to make them better service. Today again when I complained they have given the complain number and they said there is a minus amount of 501 Rs. I aksed why 501, it should be 602 Rs that you need to refund? The customer care guy said he does not know about it. The Complain numebr I filled today is 1-2971777909.The SMS I sent to P……a R…….t ( A definitely fake name) Transaction ID: 327036180565 Payment ref id: 1-1ASJLYP gateway [ayment id: 1959881271432700 post date: 0927 Result: Success
Please post this complain in your much helpful web-site and show to the Tikona users and Tikona that this kind of Bad practice will ruin their reputation for sure.
Kadugodi, Bangalore, Karnataka
Contact No. 9036000350
22.214.171.124 / 16/12/2013 / 3:03 pm