Complaint against Tolexo Online Pvt. Ltd.

I purchased a Jackly 32 in 1 Magnetic screwdriver set from Tolexo Online pvt. ltd. At first the delivery of the product took a lot of time and then the product i received was broken and it had a few bits missing in it. Since the peice is broken and a few bits are missing, the product can never be used properly. The order no. was TOD100444570-K. The company never gave me a cash memo nor any details on the warranty period of the product. The product was opted for cash on delivery and on opening the packing, the fibre glass was found broken of the box. On immidiately asking the delivery boy to take it back and return the money, he said only when the company agrees, he would come back and hence i had to keep the product and pay the amount to him also. He refused to take it back. I asked for a refund to the company and the executives told me that when i send a mail to them they would reply to it and the reverse pick up would take place within 48 hrs of sending the mail. I sent a mail to them immidiately and since then no body has replied back from the company. I sent the mails to them regularly everyday and yet no body replied to it. Its been more than 7 days that i’ve been waiting for a reply from the company. No refund took place either. The Tolexo executives cheated on me with the product and false promises of giving me a refund.
Nishita Baliarsingh
11, Ekamra VIlla IRC VIllage, Bhubaneswar, Odisha 751015 India
Email id: nishitabaliarsingh[@]

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