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Complaint against Trackon courier for losing the parcel

The courier has to be delivered to Patna from Jaipur by trackon courier company. It was handed to company on 26th December, 2016. It was containing a part of expensive wedding dress of Rs.15,000. Tracking no.- 110872407
As per the information given by customer care, this courier reached Patna. It was out for delivery by a cycle from Patna to Khagaul (distance is approx 10 to 12 km), but was lost somewhere. Customer care executive is also not referring my call to his senior.

Nikhil Keshav
KHAGAUL, PATNA 801105, Bihar
Email: rxxxxxxxxxx9@gmail.com / 04/01/2017 / 3:45 pm

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