I had booked my bus ticket (Royal Travels)from Amravati to Pune for 7th June 2015. My PNR No is 41951877-345323 and Ticket No is 3331516139682. During booking the ticket on Travelyaari it showed me that the bus is AC. On booking I received the ticket on which it was mentioned Non AC. I viewed the ticket just before boarding the bus and immediately called up the customer care for lodging the complaint. My concerns are as below :

1) While booking it showed Ac and the reservation was made in Non Ac. When we spoke about this with the Bus Incharge he said its a problem from Travelyaari’s side so please talk to them.

2) We bought the ticket for Rs.1500 on Travelyaari while the actual ticket rate was Rs 950. So that means Travelyaari is charging extra for the ticket which is available at a lesser rate with travel agents.

3)The bus driver had taken extra passengers in the bus who were sleeping in the passage in the centre which was extremely uncomfortable.

My question to Travelyaari is if you are charging me for AC then why is the actual bus Non Ac. You should be honest enough to mention whatever it is so that we can make a decision. I have faced extreme inconvenience because of the problems that we faced. I have used Travel yaari for the 1st time and this is the kind of service I got. Please look into the matter and give me
a feedback for the same. Looking forward to your reply.

Namrata Shelke Hange
Pune 411037, Maharashtra
Email: namratashelke[@]gmail.com / 23/06/2015 / 10:44 am

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