This is regarding clothes purchased from UTTAM VASTRA. It was really a traumatic experience, I had ordered 11items on 4th jan,2016 and i got a confirmation that i will receive the items within 10 days.
I received only 5 products on 16th jan,2016 and it was ordered for cash on delivery basis wherein I told the courier boy that its not the complete order and 6 items were missing but he confirmed that he wasn’t the right person regarding the matter and he will take the complete amount mentioned on the bill and asked me to contact uttam vastra regarding the issue they will send back the remaining items, I was convinced and paid the total amount of rs 5439.
I called so many times on the no provided where i was kept on hold for minutes and charged rs 70 as if i was making am ISD call but still was not able to contact. I mailed them so many times, so as to return the money and take away there products. I attaching all the mails exchanged during these 2 months. Then on 17.02.16 they took back there products and confirmed that I will get the refund in three working days but till now I the amount has not been credited in the account. Its high time now and has been a mental harassment rather as well as physical harassment, everytime they came without informing because of which i need to leave my work and run because i was 2 km away from my place.
I had lodged several complaints to the mail id given on the bill but still it has not been addressed. I am a student of 3rd year and its difficult for me to manage as its a big amount for me.
Request you to please look into the issue and help to get my refund amount credited in my account.
Looking forward for a favourable response.
kolkata 700030, West Bengal
220.127.116.11 / 08/03/2016 / 9:41 pm